User Experience Researcher
Jigsaw, Google




Upcoming Conference Travel
CHI 2019
Hi. I'm Tesh/Nitesh Goyal

My research focuses on leveraging computational techniques like NLP and ML to create human centered technologies for social good. My research informs directions at JIGSAW. Previously, I have also forayed into improving user experience of mobile web, and Internet-of-Things.

My academic work also focussed on technologies for social good. My work about designing web based data analytics tools for crime analytsts and detectives for sensemaking is at the intersection of Human Computer Interaction (HCI), Data Analytics, and Computer Supported Cooperative Work (CSCW). I reduce cognitive-social-technical challenges for data analytics by leveraging a combination of Natural Language Processing, Handhelds, Wearables, and Crowds

I invented Sensemaking Translucence, a design metaphor used to overcome the cognitive challenge of biased decision-making by crime-analysts through implicit visualization of decision-process artifacts, deployed in REFLECTIVA . Instead of bulky tabletops or expensive large wall displays, RAMPARTS uses sensors to enable detectives to use their handhelds with spatial awareness for cross-device interaction based data analytics. Further, using inexpensive off-the-shelf physiological sensors, we can train systems, like TEMPORA, to reduce distractions caused by interruptions during collaborative crime data analytics. While experts like detectives are busy, one can leverage human cognition of non-expert crowds to solve complex data analytic challenges like crime solving using CROWDS4SENSE

Academic Projects

These projects are in varying degrees of completion:

TEMPORA

Intelligent Interruption Management using ElectroDermal Activity
 EDA     UbiComp     Analytics 

With limited time and attentional resources, analysts are faced with a constant stream of new information that might be important, yet disrupting. Timing interruptions based on an analyst's state of arousal (signifcantly increasing, decreasing, at random intervals or none) as detected by GSR was tested. Analysts performed and rated team experience significantly better when interruptions occurred during increasing arousal than at random. Significant arousal increase was also found to be associated with "aha" moments.

Proceedings of ACM IMWUT & UbiComp 2017

REFLECTIVA

Sensemaking Translucence through Self Awareness to reduce Bias
 InfoViz     CMC     Analytics 

Collaborative sensemaking is endangered by prematurely focusing on non-optimal solution due to biases. Reflectiva makes analysts more aware of their sensemaking processes and focus of attention. In empirical testing, users performed far better with REFLECTIVA than without, yet rated it lower in user experience. However, it raises concerns about balancing task performance vs. UX in critical analytics.

Top 5%, ACM CSCW 2016

RAMPARTS

Supporting Sensemaking with Colocated Mobile Interactions
 Adhoc/Mobile     Ubicomp     Analytics 

To overcome small screen space for information display in ad-hoc sensemaking sessions with mobile devices, RAMPARTS offers a spatially-aware system to connect multiple displays to act as one big display. RAMPARTS significantly decreased task completion time compared to paper, without affecting cognitive load or task completion time adversely compared to an interactive tabletop, as tested empirically.

ACM CHI 2016 | Video

SAVANT

Supporting Sensemaking & Analytics for Remote Collaborations
 Implicit Sharing     CMC     Analytics 

When analysts collaborate to solve problems, they need to share insights to connect info, identify patterns, and find solution. SAVANT is a collaborative analysis tool that implicitly shares insights and notes, without needing explicit information push/request, offering better task performance than explicit sharing. SAVANT also showed that each compoenent should be evaluated for costs/benefits

ACM CHI 2013 | ACM CHI 2014
ACM CSCW 2013 Demo

Crowds4Sense

Supporting Semsemaking through Crowd-Sourcing
 Crowdsourcing     CMC     Analytics 

Crime solving is a domain where solution discovery is often serendipitous. Unstructured mechanisms, like Reddit, for crime solving through crowds have failed so far. Non-experts, while lacking formal training, might instead offer non-conventional perspectives that should be explored further to better understand the cost vs. benefits to involving crowds in sensemaking tasks.

AAAI HCOMP 2015 DC | INTERACT 2015 DC

Culture/Web Design

Cultural effects on Self-Presentation of Govt. Websites
 Culture     Design 

This work goes beyond the relevance of Hall and Hofstede's works to the web design in traditional domain areas like e-commerce, by exploring how those differences can be seen in the government website design across BRIC, and US. We describe our findings confirming that differences exist, more so between China and US in the homepage layout and use of design elements.

ACM ICIC 2012

SPRING

Speech & Pronunciation Improvement using Games
 ICTD     Games 

Lack of proper English pronunciations is a major problem for immigrant population, even in developed world, creating a barrier to entry into mainstream society. SPRING explores the use of speech technologies merged with activity-based and arcade-based games to provide pronunciation feedback for Hispanic children showing significant gains in pronunciation quality.

 Nominated to ITID, IEEE/UN ICTD 2010

Industry Work

These projects are a result of professional work experience and internships

Google, 2016

New Generation Content Generation & Monetization
 Social Sharing 

Used Qualitative research using interviews, contextual enquiry, and focus group to inform product strategy for ads

 Peer Bonus, Under Progress

Bloomberg, 2015

Communicating "in the Trenches" for UX Professionals
 User Experience Research 

Used Qualitative research using interviews, and survey to inform challenges and strategies discovered in UX practice for the internal UX Team.

Under Progress

Bloomberg, 2015

Designing Analytics Tool for UX Designers
 Analytics 

Used Qualitative research using interviews to design and recommend an internal Bloomberg UX analytics tool that can be used by the internal UX Team.

Slides

Yahoo Labs, 2014

Designing for Experience beyond Ad Click
 User Engagement 

Used Mixed Methods (Crowdsourced microsurveys, and design workshops) to analyze and create checklist of features to be supported for native ad designs to improve UX.

Under Progress

HP Labs, 2012

Designing for sharing content and opinions in meetings
 Participatory Design 

Used participatory design with PMs to design a tool that provides a seamless way to snap into and out of ad-hoc meetings and preserve content and context for provenance.

Finished

ABN AMRO, 2005 - 2007

Designing Workflow to improve Business Activity Monitoring
 Participatory Design 

Used Participatory Design with clients, PMs, Developers, and Designers to iteratively design and evaluate workflow for Personal Banking Account closure.

Finished

Publications

Refereed

Designing for Mobile Experience Beyond the Native Ad Click: Exploring Landing Page Presentation Style & Media Usage
Goyal, N, Bron, M, Lalmas, M, Haines, A, Cramer, H. | Journal of the Association for Information Science and Technology JASIST Volume 69, Issue 7 July 2018 Pages 913-923 | PDF
DOI : https://doi.org/10.1002/asi.24016

Intelligent Interruption Management using Electro Dermal Activity based Physiological Sensor for Collaborative Sensemaking
Goyal, N, Fussell, S. | Proc. ACM Interact. Mob. Wearable Ubiquitous Technol. 1, 3, Article 52 / UbiComp 2017 | PDF
DOI : https://doi.org/10.1145/3130917

Effects of Sensemaking Translucence on Distributed Collaborative Analysis
Goyal, N, Fussell, S. | ACM CSCW 2016 | PDF
DOI : https://doi.org/10.1145/2818048.2820071
Honorable Mention Top 5%

RAMPARTS: Supporting Sensemaking with Spatially-Aware Mobile Interactions
[*Co-First Authorship] Wozniak, P* & Goyal, N*, Kucharski, P, Lischke, L, Mayer, S, Fjeld, M | ACM CHI 2016 | PDF
DOI: https://doi.org/10.1145/2858036.2858491

Effects of Implicit Sharing in Collaborative Analysis
Goyal, N, Leshed, G, Cosley, D, Fussell, S. | ACM CHI 2014 | PDF
DOI: https://doi.org/10.1145/2556288.2557229

Effects of Visualization and Note-taking on Sensemaking and Analysis
Goyal, N, Leshed, G, Fussell, S. | ACM CHI 2013 | PDF
DOI: https://doi.org/10.1145/2470654.2481376

Cultural Differences across Governmental Website Design
Goyal, N, Miner, W, Nawathe, N.. | ACM ICIC 2012 | PDF
DOI: http://dx.doi.org/10.1145/2160881.2160907

SPRING: Speech and Pronunciation Improvement through Games for Hispanic children
Tewari, A, Goyal, N, Chan, M, Yau, T, Canny, J, Schroeder, U. | UN/IEEE/ACM ICTD 2010 | PDF
DOI: https://doi.org/10.1145/2369220.2369265
Nominated for ITID Journal Article (Top 5%)

Grading a Microcontroller : a Travelling Salesman Problem Application for Sustainable Consumption
Goyal, N | IEEE ICECE 2006 | PDF
DOI: https://doi.org/10.1109/ICECE.2006.355636

Lightly Refereed

UbiTtention 2019: 4th International Workshop on Smart & Ambient Notification and Attention Management
Anja Exler, Alexandra Voit, Dominik Weber, Martin Pielot, Nitesh Goyal, Sven Gehring, Tadashi Okoshi, Velejko Pejovic | ACM UbiComp 2019 Ext. Abstracts | PDF

Designing for Collaborative Sensemaking: Using Expert & Non-Expert Crowds
Goyal, N | AAAI HCOMP 2015 Ext. Abstracts | PDF

Designing for Collaborative Sensemaking: Leveraging Human Cognition For Complex Tasks
Goyal, N, Fussell, S. | IFIP TC13 INTERACT 2015 Ext. Abstracts | PDF

Leveraging Partner's insights for Distributed Collaborative Sensemaking
Goyal, N, Leshed, G, Fussell, S. | ACM CSCW 2013 Ext. Abstracts | PDF

Massively distributed authorship of academic papers
Tomlinson, B., Ross, J., Andre, P.,... & Goyal, N &... & Torrance, A. | ACM CHI 2012 Ext. Abstracts | PDF

COMET: Collaboration in Mobile Environments by Twisting
Goyal, N | ECSCW 2009 Ext. Abstracts | PDF

COMET: Collaboration in Applications for Mobile Environments by Twisting
Goyal, N | IFIP TC13 INTERACT 2009 Ext. Abstracts | PDF

Theses

Designing Tools for Collaborative Sensemaking during complex Crime Analysis
Goyal, N | Doctoral Dissertation, Information Science, Cornell | 2017 | PDF

SPRING: Speech and Pronunciation Improvement through Games for Hispanic children in US
Goyal, N | Master's Research Thesis, University of California, Berkeley & RWTH University, Aachen | 2010 | PDF

Unpublished Reports

Collaborative User Interfaces
Goyal, N, Torsten, P | 2010 | PDF

Collaborative Text Editor - HCI Design Patterns
Goyal, N, Torsten, P, Erasse, D, Digmayer, C, Korioth, D | 2009 | PDF

Service & Talks

Service

Organizing/Chairing

ACM CHI 2019, Diversity Co-Chair
ACM CHI 2018, Diversity Co-Chair
ACM CHI 2017, Web Co-Chair
ACM ICIC 2012, Student Volunteer Co-Chair
ACM CHI 2011 - 16, Student Volunteer
ACM CSCW 2010 - 16, Student Volunteer
ECSCW 2009, Student Volunteer
INTERACT 2009, Student Volunteer

Program Committee

ACM CHI 2019, Associate Subcommittee Papers Chair
ACM CHI 2018, Associate Subcommittee Papers Chair
ACM CSCW 2018, Associate Papers Chair
ACM CHI 2017 LBW, Associate Papers Chair

Reviewing

ACM CHI 2010 - 2017 | ACM CSCW 2016 | HCII Journal

Talks

Conferences

ACM UbiComp 2018, UbiComp, 2017
ACM CSCW 2016, ACM CHI 2016
IFIP INTERACT 2015, ACM HCOMP 2015
ACM CHI 2014, ACM CHI 2013
UN/IEEE/ACM ICTD 2010

Institutions

Korea Advanced Institute of Science and Technology - KAIST, Korea, 2019
Oxford University, UK, 2018
University of Toronto, Canada, 2018
NorthEastern University, USA, 2018
National University of Singapore, Singapore, 2018
University of British Columbia, Canada, 2018
McGill University, Canada, 2018
Stanford University, USA, 2017
DagStuhl, Germany, 2017
Illinois Institute of Technology, USA, 2017
New Jersey Institute of Technology, USA, 2017
Virginia Tech, USA, 2016
Copenhagen Business School, Denmark, 2016
NSF Workshop, Syracuse University, USA, 2013

Teaching & Mentoring

  • I enjoy teaching. I have been a co-instructor/Teaching Assistant for most of my graduate student life.
  •   Dept. of Information Science 2015 Teaching Commendations Award, details below!
  • Passionate about teaching HCI, and Designing for Analytics using Mixed-Methods.
  • Some of the courses I have been fortunate to teach are listed below
  • I have also been fortunate to work with many talented undergraduate and graduate students during my PhD, who continue to impress upon me the benefits of a diverse research team:
    Sarah Alabdullatif (Research Associate, KACST), Poornima Prabhu (Amazon), Si Chang (Salesforce), Cristina Guzman (Palantir), Kailin Koch (BSG), Samantha Reig (Cornell), Ruoyan Qin (Cornell), Steven Lam (Research Masters, Cornell), Karthic Ashokan (Oracle), Wit Tatiyanupanwong (Yahoo), Yiming Li (Epic), Eric Swidler (Athena), Wei Yuan (Amazon), Yifan Tong (IBM), Luke Goodman (GE)
  •   My mentees Sarah Alabdullatif and Karthic Ashokan won the Best MEng Project by Dept. of Computer Science while contributing to Crowds4Sense in a class of over 100 students

INFO/CS 2300

Intermediate Design and Programming for the Web
Teaching Award | Spring 2013/15/16