User Experience Researcher
Jigsaw, Google

Hi. I'm Tesh/Nitesh Goyal

For more than a decade, I have been researching and designing in the space of technology for social good. Currently I lead research against Online Harassment by leveraging Perspective API at Jigsaw, Google.

Previously, I designed technologies at the intersection of HCI Computational techniques like NLP/Physiological sensors, Sensemaking, and Psychology to help detectives solve crimes better. I invented Sensemaking Translucence, a design metaphor to overcome the cognitive challenge of confirmation biased decision-making for detectives solving crime, deployed in REFLECTIVA .

I am incredibly slow at updating this website. So, please do contact me directly

Academic Projects

These projects are in varying degrees of completion:


Intelligent Interruption Management using ElectroDermal Activity
 EDA     UbiComp     Analytics 

With limited time and attentional resources, analysts are faced with a constant stream of new information that might be important, yet disrupting. Timing interruptions based on an analyst's state of arousal (signifcantly increasing, decreasing, at random intervals or none) as detected by GSR was tested. Analysts performed and rated team experience significantly better when interruptions occurred during increasing arousal than at random. Significant arousal increase was also found to be associated with "aha" moments.

Proceedings of ACM IMWUT & UbiComp 2017


Sensemaking Translucence through Self Awareness to reduce Bias
 InfoViz     CMC     Analytics 

Collaborative sensemaking is endangered by prematurely focusing on non-optimal solution due to biases. Reflectiva makes analysts more aware of their sensemaking processes and focus of attention. In empirical testing, users performed far better with REFLECTIVA than without, yet rated it lower in user experience. However, it raises concerns about balancing task performance vs. UX in critical analytics.

Top 5%, ACM CSCW 2016


Supporting Sensemaking with Colocated Mobile Interactions
 Adhoc/Mobile     Ubicomp     Analytics 

To overcome small screen space for information display in ad-hoc sensemaking sessions with mobile devices, RAMPARTS offers a spatially-aware system to connect multiple displays to act as one big display. RAMPARTS significantly decreased task completion time compared to paper, without affecting cognitive load or task completion time adversely compared to an interactive tabletop, as tested empirically.

ACM CHI 2016 | Video


Supporting Sensemaking & Analytics for Remote Collaborations
 Implicit Sharing     CMC     Analytics 

When analysts collaborate to solve problems, they need to share insights to connect info, identify patterns, and find solution. SAVANT is a collaborative analysis tool that implicitly shares insights and notes, without needing explicit information push/request, offering better task performance than explicit sharing. SAVANT also showed that each compoenent should be evaluated for costs/benefits

ACM CHI 2013 | ACM CHI 2014
ACM CSCW 2013 Demo


Supporting Semsemaking through Crowd-Sourcing
 Crowdsourcing     CMC     Analytics 

Crime solving is a domain where solution discovery is often serendipitous. Unstructured mechanisms, like Reddit, for crime solving through crowds have failed so far. Non-experts, while lacking formal training, might instead offer non-conventional perspectives that should be explored further to better understand the cost vs. benefits to involving crowds in sensemaking tasks.


Culture/Web Design

Cultural effects on Self-Presentation of Govt. Websites
 Culture     Design 

This work goes beyond the relevance of Hall and Hofstede's works to the web design in traditional domain areas like e-commerce, by exploring how those differences can be seen in the government website design across BRIC, and US. We describe our findings confirming that differences exist, more so between China and US in the homepage layout and use of design elements.



Speech & Pronunciation Improvement using Games
 ICTD     Games 

Lack of proper English pronunciations is a major problem for immigrant population, even in developed world, creating a barrier to entry into mainstream society. SPRING explores the use of speech technologies merged with activity-based and arcade-based games to provide pronunciation feedback for Hispanic children showing significant gains in pronunciation quality.

 Nominated to ITID, IEEE/UN ICTD 2010

Industry Work

These projects are a result of industry based work experiences

Google, 2016

New Generation Content Generation & Monetization
 Social Sharing 

Used Qualitative research using interviews, contextual enquiry, and focus group to inform product strategy for ads

 Internal Award, Under Progress

Bloomberg, 2015

Communicating "in the Trenches" for UX Professionals
 User Experience Research 

Used Qualitative research using interviews, and survey to inform challenges and strategies discovered in UX practice for the internal UX Team.

Under Progress

Bloomberg, 2015

Designing Analytics Tool for UX Designers

Used Qualitative research using interviews to design and recommend an internal Bloomberg UX analytics tool that can be used by the internal UX Team.


Yahoo Labs, 2014

Designing for Experience beyond Ad Click
 User Engagement 

Used Mixed Methods (Crowdsourced microsurveys, and design workshops) to analyze and create checklist of features to be supported for native ad designs to improve UX.

Under Progress

HP Labs, 2012

Designing for sharing content and opinions in meetings
 Participatory Design 

Used participatory design with PMs to design a tool that provides a seamless way to snap into and out of ad-hoc meetings and preserve content and context for provenance.


ABN AMRO, 2005 - 2007

Designing Workflow to improve Business Activity Monitoring
 Participatory Design 

Used Participatory Design with clients, PMs, Developers, and Designers to iteratively design and evaluate workflow for Personal Banking Account closure.




"You have to prove the threat is real": Understanding the needs of Female Journalists and Activists to Document and Report Online Harassment
Goyal, N Park, L, Vasserman, L | ACM CHI 2022 | PDF

Supporting Collaborative Sequencing of Small Groups through Visual Awareness
Kim, TS, Goyal, N, Kim, J, Kim, J, Hong, SR | Proceedings of the ACM on Human-Computer Interaction 5 (CSCW 1), 1-29 CSCW 2021 | PDF

Capturing Covertly Toxic Speech via Crowdsourcing
Lees, A, Borkan, D, Kivlichan, I, Nario, J, Goyal, N | Proceedings of the First Workshop on Bridging Human–Computer Interaction and Natural Language Processing at Association for Computational Linguistics | PDF

Designing for Mobile Experience Beyond the Native Ad Click: Exploring Landing Page Presentation Style & Media Usage
Goyal, N, Bron, M, Lalmas, M, Haines, A, Cramer, H. | Journal of the Association for Information Science and Technology | PDF

Intelligent Interruption Management using Electro Dermal Activity based Physiological Sensor for Collaborative Sensemaking
Goyal, N, Fussell, S. | Proc. ACM Interact. Mob. Wearable Ubiquitous Technol. 1, 3, Article 52 / UbiComp 2017 | PDF

Effects of Sensemaking Translucence on Distributed Collaborative Analysis
Goyal, N, Fussell, S. | ACM CSCW 2016 | PDF
Honorable Mention Top 5%

RAMPARTS: Supporting Sensemaking with Spatially-Aware Mobile Interactions
[*Co-First Authorship] Wozniak, P* & Goyal, N*, Kucharski, P, Lischke, L, Mayer, S, Fjeld, M | ACM CHI 2016 | PDF

Effects of Implicit Sharing in Collaborative Analysis
Goyal, N, Leshed, G, Cosley, D, Fussell, S. | ACM CHI 2014 | PDF

Effects of Visualization and Note-taking on Sensemaking and Analysis
Goyal, N, Leshed, G, Fussell, S. | ACM CHI 2013 | PDF

Cultural Differences across Governmental Website Design
Goyal, N, Miner, W, Nawathe, N.. | ACM ICIC 2012 | PDF

SPRING: Speech and Pronunciation Improvement through Games for Hispanic children
Tewari, A, Goyal, N, Chan, M, Yau, T, Canny, J, Schroeder, U. | UN/IEEE/ACM ICTD 2010 | PDF
Nominated for ITID Journal Article (Top 5%)

Grading a Microcontroller : a Travelling Salesman Problem Application for Sustainable Consumption
Goyal, N | IEEE ICECE 2006 | PDF

Lightly Refereed

Consensus Building in Collaborative Sequencing with Visual Awareness
Kim, TS, Hong, S, Goyal, N, Kim, J, Kim, J | Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing | PDF

Designing for Collaborative Sensemaking: Using Expert & Non-Expert Crowds
Goyal, N | AAAI HCOMP 2015 Ext. Abstracts | PDF

Designing for Collaborative Sensemaking: Leveraging Human Cognition For Complex Tasks
Goyal, N, Fussell, S. | IFIP TC13 INTERACT 2015 Ext. Abstracts | PDF

Leveraging Partner's insights for Distributed Collaborative Sensemaking
Goyal, N, Leshed, G, Fussell, S. | ACM CSCW 2013 Ext. Abstracts | PDF

Massively distributed authorship of academic papers
Tomlinson, B., Ross, J., Andre, P.,... & Goyal, N &... & Torrance, A. | ACM CHI 2012 Ext. Abstracts | PDF

COMET: Collaboration in Mobile Environments by Twisting
Goyal, N | ECSCW 2009 Ext. Abstracts | PDF

COMET: Collaboration in Applications for Mobile Environments by Twisting
Goyal, N | IFIP TC13 INTERACT 2009 Ext. Abstracts | PDF


Designing Tools for Collaborative Sensemaking during complex Crime Analysis
Goyal, N | Doctoral Dissertation, Information Science, Cornell | 2017 | PDF

SPRING: Speech and Pronunciation Improvement through Games for Hispanic children in US
Goyal, N | Master's Research Thesis, University of California, Berkeley & RWTH University, Aachen | 2010 | PDF

Unpublished Reports

Collaborative User Interfaces
Goyal, N, Torsten, P | 2010 | PDF

Collaborative Text Editor - HCI Design Patterns
Goyal, N, Torsten, P, Erasse, D, Digmayer, C, Korioth, D | 2009 | PDF

Service & Talks



ACM CHI 2022, Technical Program Chair
ACM IMX 2021, Doctoral Consortium Co-Chair
ACM CHI 2021, GDI Co-Chair
ACM CHI 2020, Diversity Co-Chair
ACM CHI 2019, Diversity Co-Chair
ACM CHI 2018, Diversity Co-Chair
ACM CHI 2017, Web Co-Chair
ACM ICIC 2012, Student Volunteer Co-Chair
ACM CHI 2011 - 16, Student Volunteer
ACM CSCW 2010 - 16, Student Volunteer
ECSCW 2009, Student Volunteer
INTERACT 2009, Student Volunteer

Program Committee

ACM CHI 2021, Associate Subcommittee Papers Chair
ACM CHI 2020, Associate Subcommittee Papers Chair
ACM CSCW 2020, Associate Subcommittee Papers Chair
ACM CSCW 2019, Associate Subcommittee Papers Chair
ACM CHI 2019, Associate Subcommittee Papers Chair
ACM CHI 2018, Associate Subcommittee Papers Chair
ACM CSCW 2018, Associate Papers Chair
ACM CHI 2017 LBW, Associate Papers Chair


ACM CHI 2010 - 2017 | ACM CSCW 2016 | HCII Journal



ACM UbiComp 2018, UbiComp, 2017
ACM CSCW 2016, ACM CHI 2016
ACM CHI 2014, ACM CHI 2013


Yale University, USA, 2021
Korea Advanced Institute of Science and Technology - KAIST, Korea, 2019
Oxford University, UK, 2018
University of Toronto, Canada, 2018
NorthEastern University, USA, 2018
National University of Singapore, Singapore, 2018
University of British Columbia, Canada, 2018
McGill University, Canada, 2018
Stanford University, USA, 2017
DagStuhl, Germany, 2017
Illinois Institute of Technology, USA, 2017
New Jersey Institute of Technology, USA, 2017
Virginia Tech, USA, 2016
Copenhagen Business School, Denmark, 2016
NSF Workshop, Syracuse University, USA, 2013

Teaching & Mentoring

  • I enjoy teaching. I have been a co-instructor/Teaching Assistant for most of my graduate student life.
  •   Dept. of Information Science 2015 Teaching Commendations Award, details below!
  • Passionate about teaching HCI, and Designing for Analytics using Mixed-Methods.
  • Some of the courses I have been fortunate to teach are listed below
  • I have also been fortunate to work with many talented undergraduate and graduate students during my PhD, who continue to impress upon me the benefits of a diverse research team:
    Sarah Alabdullatif (Research Associate, KACST), Poornima Prabhu (Amazon), Si Chang (Salesforce), Cristina Guzman (Palantir), Kailin Koch (BSG), Samantha Reig (Cornell), Ruoyan Qin (Cornell), Steven Lam (Research Masters, Cornell), Karthic Ashokan (Oracle), Wit Tatiyanupanwong (Yahoo), Yiming Li (Epic), Eric Swidler (Athena), Wei Yuan (Amazon), Yifan Tong (IBM), Luke Goodman (GE)
  •   My mentees Sarah Alabdullatif and Karthic Ashokan won the Best MEng Project by Dept. of Computer Science while contributing to Crowds4Sense in a class of over 100 students

INFO/CS 2300

Intermediate Design and Programming for the Web
Teaching Award | Spring 2013/15/16